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Dispatch Scheduler

Dispatcher/Schedulers are required to provide impeccable customer service to our clients and passengers. These individuals schedule and dispatch operators and drivers, in order to service vehicles that carry passengers. Schedulers keep records, logs, and schedules of the calls that they receive. They monitor and control the actions that they take and maintain information on each call. Then they prepare a detailed report on all activities occurring during their shifts. Candidates with experience in scheduling software preferred.
The shift we are looking to fill is Monday - Thursday 8AM-5PM and Friday from 11AM-7PM.
We are looking for someone who can multitask and is computer savvy as there is potential to perform scheduling duties.
DUTIES
Assigns transportation services and maintains check out logs
Assigns stand-by or extra-board operators in the event of operator absences, increased service volumes or in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations
Maintains attendance log for operators and other appropriate staff
Assigns vehicles giving consideration to preventive maintenance schedules and capacity needs
Maintains two-way communication with operators, providing information on customers, cancellations, and directional assistance when necessary
Monitors operators and trip status, making adjustments and reassignments as necessary to ensure on time performance
Maintains scheduling and performance data in the event of real-time operations
Documents accurately and appropriately daily events related to service
Communicates effectively with operations staff regarding scheduling or passenger issues
Maintains professional demeanor and appearance
Handle multiple tasks accurately and effectively in a fast paced environment
Other duties as assigned to ensure the efficient operation of the department
Effectively direct employees in the performance of their duties
Administers discipline to employees for violations of Company rules, regulations and policies
May be a member of the operator selection committee
Supervises and oversees the dispatch and operator common areas

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school diploma or equivalent
1-2 years previous dispatch and/or customer service experience
Must be able to work flexible hours or shifts
Must be able to demonstrate poise, tact, diplomacy and possesses good judgment and discretion
Excellent communication skills both verbal and written a must
Detail oriented, well organized, and possess effective time management skills
Proven customer service and interpersonal skills a must
General knowledge of Windows-based computer operating system and Microsoft Office package
Must be able to work as a member of the team
Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups
Ability to adapt and remain flexible in a fast paced environment
Able to use multi-line phone system and handle multiple tasks concurrently
The job requirements and duties outlined in this document may be subject to change in order to meet the needs of the property.
Come fill out an application at A & A Metro Transportation located at 1001 Bedford St, Bridgewater, MA 02324.

Please bring with you the following:
Your work history for the last 10 years, including the name, dates, address and phone number for each company you worked at and the name(s) of your supervisor(s).
Your school/college history with the name and address of each institution you attended.


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